Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal
Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex.
Create and share macros in order to quickly respond with a standard response and set of actions to common requests.
Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions.
Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.
Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat.
Agents can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time.