OpsDesk is a dedicated online platform designed to help our clients submit, track, and manage support requests more easily. It ensures your business gets fast, transparent, and effective help whenever you need it..
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SLA Management : Define and monitor SLA targets based on ticket type and severity. Automatic alerts for overdue or at-risk tickets. Detailed SLA reports for performance and compliance tracking.
Incident Ticket Management : Create, assign, and track support tickets with custom categories. Priority and escalation tagging to ensure urgent issues are handled fast.
Kanban Board : Drag-and-drop interface for ticket status management. Visual workflow tracking for support teams.
Content Management : Centralized Knowledge Base with articles, guides, and FAQs. Role-based content visibility for clients vs. internal staff. Easy publishing and updating of help content by admins.
Alerts & Logs : Real-time notifications for ticket updates and changes. Custom alerts for specific events (e.g., high-priority ticket, SLA breach).
SUNFIX Consulting was established in 2012 to provide leading first-class ERP solutions in Cambodia, India, Singapore, Thailand, Vietnam, Myanmar, Laos, Australia, Hong Kong, United State of America and New Zealand. We are officially Channel Partner with SAP, INFOR, and CUSCEN from small to enterprise business solutions.
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